Privacy Policy

This Privacy Policy applies to the website www.azalem.com .
By accessing and using this website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please do not use this website.

We recommend that you review this Privacy Policy, together with our Legal Notice and Cookie Policy, before using our website.

If, during access to the Website, personal data is required in order to provide our services, such data will be processed in accordance with the following principles:

The data controller responsible for the processing of personal data is:

• Company name: MEL AZALEM S.L.
• Spanish Tax ID (CIF/NIF): B75533216 
• Registered office: C/ San Sebastián 8, 37003 Salamanca, Spain
• Email: azalem@azalem.com
• Telephone: +34 606 36 33 84

1. COLLECTION OF PERSONAL DATA, PURPOSES AND LEGAL BASIS

During the process of collecting Personal Data through the different forms on our Website, you will be informed which information is mandatory in order to complete the process. Failure to provide such information may prevent us from providing the requested service or granting access to certain functionalities available on the Website.

By completing these Personal Data collection forms, the User expressly authorises the Website owner to process their data for the purposes indicated below.

It is the responsibility of the User to provide accurate and truthful data, as well as to notify us of any changes or modifications thereto.

The purposes for collecting your Personal Data are as follows:

• To provide informationin response to enquiries submitted through the channels made available on the Website (web form, email, WhatsApp, telephone).
• To manage the booking of our services through the specific booking section of our Website.
• To send you commercial information that may be of interest to you, where you have expressly authorised us through any of the forms provided by our company. You may unsubscribe at any time through the communications received. Commercial communications will always relate to our own products or services.

The legal basis for processing your data is the performance of a service contract, the explicit consent you provide when accepting this Privacy Policy, and the sending of commercial communications.

2. RETENTION OF INFORMATION

Users are informed that, in accordance with the principle of storage limitation, the data collected will be processed solely for the time necessary and for the purposes for which they were collected in each case. Personal data will be retained only for as long as necessary to fulfil the purposes of processing and to comply with applicable legal obligations.

3. DISCLOSURE OF PERSONAL DATA

In order to fulfil the purposes described in Section 1 of this Privacy Policy, it may be necessary to communicate or transfer your Personal Data to third parties providing support services that enable us to properly deliver our services, or to third parties providing additional services requested and authorised by you. These entities may include transport companies, technology service providers, and financial institutions for payment processing.

In certain cases, such as technology providers, these entities may be located outside the European Union. In such cases, we will verify that adequate safeguards are in place in accordance with applicable data protection legislation. By accepting this Privacy Policy, you expressly authorise us to process and transfer your Personal Data to such third parties and/or to service providers located outside the European Economic Area for the purposes described herein.

4. DATA PROTECTION RIGHTS

At any time, you may exercise your rights of access, rectification, erasure, and objection by sending an email to: azalem@azalem.com azalem@azalem.com, stating the reason for your request. Please note that these rights may only be exercised by the data subject, and we may request a copy of your ID card, passport, or other valid identification document.

5. DATA PROTECTION CONTROLLER

Personal data collected directly from the data subject will be processed confidentially by the Data Controller and incorporated into the corresponding processing activities of MEL AZALEM S.L., as described throughout this Privacy Policy. The rights of access, rectification, erasure, and objection recognised under applicable data protection legislation are reiterated at all times.

Any communication or enquiry addressed to the Data Controller should be sent to: azalem@azalem.com.

6. SECURITY MEASURES

We undertake to ensure the confidentiality and security of personal data by adopting the legally required security measures and implementing all technical and organisational means available to prevent loss, misuse, alteration, unauthorised access, or theft of personal data.

7. REGULATORY CHANGES

MEL AZALEM S.L. reserves the right to modify this Privacy Policy in order to adapt it to legislative or regulatory developments.